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Job Responsibilities:
- Provide quality service through phone calls and emails aligned with the company's vision, mission, and essential values
- Manage day-to-day premium collection and refund tasks, including processing premium refunds to customers through cheque or credit card, and locating settlements
- Collaborate with team leaders and managers to identify operational issues, driving efficiency and continuous improvements
- Ensure a high-quality experience for both internal and external parties
- Adhere to all related standard operating procedures and perform tasks accordingly
Job Requirements:
- Higher Diploma holder or above with at least 3 years of relevant work experience in insurance industry, preferably in Customer Payment Team
- Excellent communication and interpersonal skills
- Proficiency in both spoken and written English and Chinese
- Good PC skills including MS Word, Excel, PowerPoint and Chinese Word Processing
- Ability to work under pressure and self-motivated
- Supportive team player who welcomes change and appreciates feedback
Flexible to perform overtime duties based on operational needs
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